Shipping Policy
Shipping Policy
Thank you for shopping with Dog Food Kitchen! We strive to ensure your order is processed and delivered as quickly and efficiently as possible. Please review our shipping policy below for more details.
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Shipping Methods and Carriers
We currently ship all orders via UPS or USPS, depending on the destination and package size. Both carriers provide reliable and trackable shipping services.
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Shipping Timeframes
- Processing Time: Orders are typically processed and prepared for shipment within 1-2 business days after payment is confirmed.
- Transit Time: Once your order is shipped, delivery within the United States typically takes 5-7 business days. Please note that transit times may vary depending on your location and any unforeseen delays caused by weather or carrier issues.
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Shipping Destinations
At this time, we only ship within the United States and Canada. We are unable to ship internationally.
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Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier's website (UPS or USPS).
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Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and your location for single-item orders. For two or more full size items, free shipping is automatically applied.
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Delays and Issues
While we make every effort to ensure your order arrives on time, delays can occasionally occur due to factors beyond our control, such as:
- Severe weather conditions
- Carrier delays
- Incorrect or incomplete shipping addresses
If your order is significantly delayed or you encounter any issues, please contact us at cook@dogfoodkitchen.co and we’ll be happy to assist you.
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Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it, please contact your local post office or UPS facility to confirm the delivery. If the package cannot be located, please reach out to us within 7 calendar days of the delivery date, and we will work with the carrier to resolve the issue.
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Returns and Exchanges
For information about returns or exchanges, please visit our Return Policy page.
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If you have any questions about our shipping policy, feel free to contact us at cook@dogfoodkitchen.co or call 404-897-0897. We’re here to help!