FAQs

1. What types of products do you offer?

We offer high-quality, single-ingredient pet treats, including Smelt Fish and Whiting Fish in different sizes (full-size and sample-size). Duck feet treats are the latest addition to our product lineup. More are coming soon!

2. How long will it take to receive my order?

Orders are typically processed within 1-2 business days, and delivery takes 5-7 business days within the United States.

3. Do you offer free shipping?

Yes! Orders with two or more full-size products qualify for free shipping.

4. Can I change or cancel my order?

Once your order has been processed, we are unable to make changes or cancellations. Please double-check your order before completing your purchase.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through UPS or USPS.

6. What should I do if my package is lost or stolen?

If your tracking shows that your package was delivered but you have not received it, please contact your local UPS or USPS facility to confirm the delivery. If it cannot be located, reach out to us within 7 days of delivery, and we will assist you in resolving the issue.

7. What is your return policy?

We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return the product for a full refund. You must ship it back at your own expense, and once we receive it, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcel. If the package is on its way, you must wait for it to arrive and return it before receiving a refund.

8. How can I contact you for further questions?

You can reach us at cook@dogfoodkitchen.co or by phone at 404-897-0897.

9. What currency are the prices on your site?

All prices are in USD.

10. I just placed an order, when will it ship?

We strive to ship items as fast as possible. Please allow 4-7 days production time for your order to ship out. Average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has shipped. If you don't have a tracking number after 7 business days, please email us at cook@dogfoodkitchen.co.

11. Can I make a suggestion on what treats you should make?

Yes of course! We would be thrilled to hear from you with sugegstions. Email us at cook@dogfoodkitchen.co.

12. What if I want to make a wholesale purchase?

We welcome B2B inquiries. We can negotiate pricing/shipping/frequency, etc. Please email us at cook@dogfoodkitchen.co.